It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our Website is not intended for children and we do not knowingly collect data relating to children.
For the purpose of UK data protection laws, we are a data controller.
We are committed to respecting your privacy. We aim to minimise the use of your personal data.
Information you give us
We may collect and process the following data about you:
Information we collect about you
We may collect information about the device you are using to access the Website, including where available your IP address, operating system and browser type, device information and technical information, for system administration and to report “aggregate information” to FEC. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We may operate CCTV and other surveillance systems in (and around) our developments which capture images of you. We may be able to identify you from the CCTV data. We will only use this data to prevent, detect, deter and report on crime, to protect buildings and assets from crime, to protect the health and safety of customers, prospective customers, staff and other visitors and/or to assist with criminal investigations and support law enforcement bodies.
We use CCTV systems in this way for our legitimate interests (to prevent and detect crime), to comply with legal or regulatory obligations (to law enforcement bodies) and/or to protect the vital interests of you or another individual.
Data from CCTV cameras will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Exactly how long images will be retained for will vary according to the purpose for which they are being recorded. For example, where images are being recorded for crime prevention purposes or requested by a law enforcement body, data will be kept by them for as long as they need it. In all other cases, recorded images will be kept for no longer than ninety (90) days. We will maintain a comprehensive log of when data is deleted.
Information we receive from other sources
We may receive information about you from third parties when you use the Website or as part of any potential or actual purchase, including sales agents, managing agents, new build warranty providers, our identity, anti-money laundering and / or credit checking providers, other business partners, sub-contractors, advertising networks, analytics providers, hosting providers and search information providers.
In addition, in common with many other online services, we may use “cookies” or other devices to store and sometimes track information about you (see section 13 below).
Special categories of personal data
We do not generally process any special categories of personal data, meaning personal data revealing:
Nor do we collect data relating to criminal convictions or offences or related security measures.
However, we may process certain special categories of personal data and/or information about criminal offences in the event you:
Generally, we will require your explicit consent to process such special categories of data. Otherwise, we may need to process such personal data to protect your vital interests if you are incapable of consent or to comply with specific laws requiring us to collect such personal data.
We do not use your personal data to carry out automated decision-making.
We will use the information about you for the following purposes:
We may (depending upon what you have requested us to do) share your personal data on a need to know basis with the following parties to progress your request:
In other certain limited circumstances FEC may disclose your personal data to third parties:
We may also pass aggregate information on the usage of our Website to third parties but this will not include information that can be used to identify you.
Information for marketing purposes
Where you have consented to us using your personal data for marketing purposes, we may use your information to conduct marketing and data analysis or to send you updates and news concerning FEC and its business partners which may be of interest to you. Where we have processed your personal data to provide you with marketing communications with consent, we may contact you at least every twelve (12) months to ensure you are happy to continue receiving such communications.
If at any time after you have consented to us using your information for marketing purposes and you wish us to stop using your information for these purposes, please email us at firstname.lastname@example.org or use the unsubscribe link displayed on every marketing email. Your personal data will be removed from our marketing lists but will be added to a “do not contact” list and you may still receive messages for other purposes (such as providing services to you).
As advised above, you can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at email@example.com.
To process your personal data lawfully we need to rely on one or more valid legal grounds. The grounds we may rely upon include:
The legal basis for processing any (if any) data regarding your disability (see section 2 above), is that it is necessary for reasons of substantial public interest as we would need to verify you are disabled so that we are in compliance with our planning conditions and building regulations when selling or letting wheelchair accessible plots.
There are circumstances where we may wish to disclose or are compelled to disclose your personal data to third parties. This will only take place in accordance with the applicable law or regulation and for the purposes listed above. These scenarios include disclosure:
We will keep your details on record until we have completed dealing with your request, enquiry or transaction and then for a reasonable period afterwards, in accordance with applicable data protection legislation in the United Kingdom. We do not share personal data with third parties except as necessary to carry out our business or your request or as required by law, regulation or other legal processes or as set out in Section 3 above – we never sell personal data. By submitting data electronically you are providing consent to the transmission of data collected via our Website, as stated above.
To determine the appropriate retention period for personal data, we consider: the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
Where you purchase a property from us, we will generally retain your data for a period of (i) no less than twelve (12) years after the property was purchased as new properties we sell come with a ten-year (10) new build home warranty and (ii) six (6) years after the last services were performed, to ensure that we are able to assist you should you have any questions or feedback in relation to the property and/or services or to protect, or to defend our legal rights. However, we will process certain information of your personal data for the duration of any lease we grant you and a short period thereafter.
You have the right to object to us processing your personal data where we are processing personal data:
In each case, please do so by making contact with us directly (please see section 16 below).
Data protection laws provide individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal data. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal data is not being processed in accordance with the law. Further information about your rights are set out below:
Right of access. You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing. You can exercise this right by making contact with us directly (please see section 16 below).
Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal data, including by means of providing a supplementary statement. If we disagree and believe the information to be accurate and complete, we will advise you and include a notation on the record that you dispute the information’s accuracy. Requests for corrections or supplements to all other personal data should be made to us at firstname.lastname@example.org, though we may need to verify the accuracy of the new data you provide to us. We will respond to your request to correct or supplement your personal data within a reasonable time/ period and, in any event, within any time/ period specified in relevant laws and regulations.
Right to restriction. You have the right to restrict our processing of your personal data where:
Where any exercise by you of your right to restriction determines that our processing of particular personal data are to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.
Right to withdraw consent. You may, as permitted by law, withdraw your consent to the processing of your personal data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal data is essential.
Right to object to processing. You may, as permitted by law, request that we stop processing your personal data where our processing is based on our legitimate interests or carrying out a task in the public interest. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Right to data portability. You have the right to receive the personal data you have provided us in a structured, standard machine readable format and the right to transmit such personal data to another controller where we process such personal data based on consent or performance of a contract.
Right to erasure. You may request that we erase your personal data which we are processing where one of the following grounds applies:
We will comply, unless there is a lawful reason for not doing so.
Exercising your rights. If you wish to exercise any of your rights, as set out above, please contact us directly (please see section 16 below).
Your right to lodge a complaint with the supervisory authority. We would appreciate if you contact us (see Section 16 below) about any questions or if you have a complaint in relation to how we process your personal data. However, you do have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales (www.ico.org.uk).
No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
FEC recognises its responsibility for protecting the online privacy of your personal data. If you have questions or comments about our administration of your personal data, or would like to opt out of receiving any marketing material from us, please contact us at email@example.com.
FEC has tried to create a secure and reliable Website for you. FEC has put in place appropriate organisational and technical safeguards and security measures given the nature of the information processed by us.
You should note however that email enquiries are transmitted by insecure means and stored off-line. You recognise that the use of the Internet and the Website is entirely at your own risk. FEC accepts no responsibility or liability for the security of personal data transmitted via the Internet. The Internet is not completely secure and we cannot guarantee the security of your data transmitted to our Website.
All information we receive from you is stored securely. Any payment transactions will be encrypted using SSL technology. In the event that we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. You must not share this password with anyone.
The data that we collect from you will be stored in the European Economic Area (or post-Brexit the UK and the European Economic Area) and Hong Kong. Any transfer of your personal data made by us to a location outside of the European Economic Area (or post-Brexit the UK and the European Economic Area) and Hong Kong will be in accordance with our obligations under the relevant data protection legislation in the UK by providing an adequate level of protection to any such personal data that is transferred, including the use of specific contracts approved by the European Commission which give personal data the same protection it has in the European Union.
We may obtain information about your general Internet usage by placing cookies (i.e. small text files placed on the hard drive of your computer containing data about your general Internet usage) to evaluate our Website’s effectiveness and help us to improve the Website, personalise and enhance your online experience and to deliver the content most suited to your needs. This information is collected by the users’ browser (Service Provider, IP address, browser type, operating system, websites previously visited, time of the server enquiry).
Cookies are not used by us to: identify who you are or send you targeted advertising; or (unless we obtain your permission to do so) track the navigational habits of identified visitors. If you visit our Website to read or download information, such as news stories or articles, much of the information we do collect is statistical only and not personally identifiable.
Other uses of cookies (where you have consented to such use):
Other cookies outside of our control:
We may use external services such as Weibo, Facebook, Pinterest, LinkedIn, Twitter, Google+ or YouTube to display certain content on our Website. We cannot prevent such websites from collecting information about your usage of their services on our Website, for example, number of plays of a video.
Like many other organisations, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of our site and enable us to carry out actions including (but not limited to):
Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The Google Analytics cookies which are used to identify unique users expire after two (2) years.
See this link for how to reject or delete this cookie: https://www.google.com/intl/en/privacypolicy.html.
Local shared objects (Flash cookies)
This Website may use the Adobe Flash Player to deliver its video content using services or software.
Software and services we use include:
To improve user experience, Local Shared Objects – or Flash Cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user’s terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way.
How to disable Flash Cookies:
The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain like bbc.co.uk or for all websites – see https://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications such as this website iPlayer.
Please note that if you disable your Flash cookies for this Website you may be unable to watch video content.
Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website, on the following link: https://www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout. For further information about how to restrict, remove, and refuse to accept cookies, visit www.aboutcookies.org or www.allaboutcookies.org. Note, however, that in some cases, restricting, removing or refusing to accept cookies may reduce the functionality of, or prevent access to, this and other websites.
ANGEL MEADOWS (FEC) LIMITED
12 Stanhope Gate
London, W1K 1AW
Email – firstname.lastname@example.org
Telephone – 0203 370 6804
Last updated June 2019